FAQ

Offer Related Questions

How do I get the most money for my device?

The best time to get the highest quote is now. All consumer electronics depreciate over time, and depreciation can be accelerated during the launch of new devices. GadgetSail quotes are good for 14 days from the time an offer is made so lock one in now.

How long is the quote guarantee?

Quotes from GadgetSail are good as long as your item(s) are shipped within 14 days. If your quote expires and you still want to sell your item(s), simply return to the site to get a new quote.

I can’t find my electronics on your site. Can I still sell them?

Email customerservice@gadgetsail.com with details about your device and we will determine if it is eligible for an offer.

Transaction Related Questions

How do I prepare my electronics for shipment?

To ensure the fastest possible processing and payment for your device, please review the checklist below before sending your device to GadgetSail.

The following are requirements:

  • For devices with cellular service, remove SIM card or deactivate through your carrier and pay the balance of your bill.
  • Deactivate Device Tracking (i.e. Find My iPhone, Samsung Reactivation Lock) and remove password. This can restrict the device to your account and prevent us from inspecting it.  For Apple device, turn iCloud lock off in the iCloud settings menu.  For Samsung phones, check the Security settings.
  • Ensure a completion of an unlocking process through your carrier if your offer is for an unlocked phone/tablet.

The following are recommendations:

  • Backup your photos and files. If your device has an SD card, remove it. We will remove all personal data from the device.
  • Do not send any extra items that you did not submit online. We cannot pay you for additional items or accessories.
  • Charge your device. Devices received with at least a partial charge can be processed faster.
  • Ensure your device is fully powered off before shipping.

Please note that we do not accept devices that have been reported lost or stolen.

Offers are only valid for 14 days. Devices shipped after this date may receive a revised offer.

How do I deactivate my device before shipping it?

To deactivate your phone or other device, you must contact your wireless service provider and clear any issues that are causing your device to remain active.

An ESN is an Electronic Serial Number. An ESN may be active for the following reasons:

  • The device still holds an "Active" account status with the carrier.
  • The account associated with the device has an outstanding balance.
  • The device has been reported as lost or stolen.

    If you have found a device that you previously reported lost or stolen, you can sometimes have your carrier return it to clean status by calling them

Prior to our inspection, we will check to ensure that the ESN has been deactivated.  If the ESN is not clear for activation, we will notify you via email and hold the item for 5 days. We will ask you contact your wireless service provider and clear any issues that are causing your item's ESN to be active so that we can complete the evaluation process.

If the hold period expires without seller resolution, we will issue a revised value for your phone in "parts only" condition.  The seller will have another 5 days to decide if you would like to accept or decline the revised offer. If the seller decides to decline the offer, GadgetSail will return the item free of charge if the shipping cost of under $5. Return shipping costing over $5 is paid by the seller. If we do not hear back from the seller within five business days, GadgetSail will automatically issue payment for the adjusted amount or recycle the phone for the seller.

The status of Verizon phones can now be checked through Verizon Bring Your Own Device page.

What if I forget to remove my SIM card?

If you happen to forget to remove your SIM card and your device is received with one intact, we destroy them to protect your privacy.

What is “Find My iPhone”?

“Find My iPhone”, otherwise known as the iCloud lock, is a feature for iPhone, iPad, and iPod Touch that can help locate your device if lost, but can also block activation by a new owner. Because of this, we cannot offer full trade-in value for devices with “Find My iPhone” enabled. To ensure a fast and hassle-free process, please be sure to turn off “Find My iPhone” before sending your device to us.

How do I deactivate “Find My iPhone” (iCloud lock) before shipping it?

To deactivate the iCloud lock from an iOS device or Mac follow these instructions:

  • On an iOS device(iPhone, iPad, or iPod): Go to Settings > iCloud, then tap to turn off Find My Device.
  • On a Mac: Choose Apple menu > System Preferences, click iCloud, then deselect Find My Mac. Note: You can also remove your device by turning off iCloud completely on that device.

For more information on this process please visit this Apple Support Article for detailed instructions on how to remove your iCloud.

Please contact use at customerservice@gadgetsail.com if you forgot to remove your iCloud lock before sending the device in.

How do I deactivate “Samsung Reactivation Lock” before shipping it?

Only some models of Samsung electronic devices currently employ the Samsung Reactivation Lock

If you have previously activated the Samsung Reactivation Lock on a Samsung Galaxy S4, S5, S6, Note 4, Nexus 6 or Nexus 9, please follow this link Ting Samsung Support Article for help on removing the lock

Please contact use at customerservice@gadgetsail.com if you forgot to remove your Samsung Reactivation Lock before sending the device in.

How do I package my electronics for shipment?

You should receive shipping instrutions in the follow on email but they are repeated here for reference

  • Protect your electronics by wrapping your items securely with bubble wrap or other packing materials to protect your item during shipment. If you are sending in multiple items be sure to individually wrap each item, so they will not be damaged during shipment.
  • Place your electronics in an appropriately sized box/bubble mailer by choosing a box/bubble mailer with enough room for cushioning material around the contents. If you’re reusing a box/bubble mailer, cover up or black out any old labels and markings.
  • Close and gently shake the box/bubble mailer to see whether there is enough padding. Add more newspaper, packing foam, or plastic cushioning material if you hear things moving around.
  • Print and place the inventory list within the box/bubble mailer and seal the box. GadgetSail provides a inventory list attached to the follow-up email.
  • Tape your box/seal your bubble mailer and reinforce box seams with tape. Use clear or brown packaging tape, reinforced packing tape, or paper tape. Do not use cord, string, or twine.
  • GadgetSail is not responsible for damage that occurs during shipping and items that arrive materially different will require a revised offer or returned items.
  • Gadgetsail can provide you with shipping materials for singular small items at a cost of $3. Please email us at customerservice@gadgetsail.com if you require shipping supplies.

How do I ship my electronics?

  • Print your provided shipping label, GadgetSail provides a pre-paid USPS shipping label for each sale. Simply print the label and cut out the pre-paid Shipping Return Label from the printout. Only use the provided shipping label to send in your device. Using another carrier may not allow us to track your sale.
  • Tape the pre-paid shipping label on the most visible side of the package away from any folds or seams.
  • Drop the package at your closest USPS location or schedule a pickup.

    Find your closest USPS location USPS Locator and drop off your package there or schedule a pickup if you are available during the day USPS Pickup Scheduler. Please note if you choose to drop your package in a USPS Dropbox and the package is not scanned by USPS, GadgetSail cannot be held liable for lost or stolen packages before it reaches our destination. To ensure all packages are tracked we recommend dropping off at a USPS location and obtaining a receipt.

What happens after I send in my electronics?

Upon receipt of your electronics in our processing center, our specially trained technicians will complete a functional inspection of your product(s). Most of the products we inspect match exactly what was quoted online. In these cases where the quoted value matches the inspected value, we send you an email letting you know, then issue payment in the form you selected. However, at times mistakes can be made by customers when identifying and grading their device. The most common mistake is when a customer submits an item as an incorrect generation or model (for example, an iPhone 4 versus an iPhone 4s). If we determine that the item received is an incorrect model or is in a different condition, we will adjust the inspected value to reflect the inspected model and/or condition.

Please note that if you send in accessories with your device they are immediately recycled upon receipt and cannot be returned.

What if I change my mind after sending my electronics, what is your return policy?

Any item that matches the original quote or greater cannot be returned to you, and in the case of sales with multiple items we will only return the items that have been re-priced.

Re-pricing occurs when there is a discrepancy between what is specified and the product received. GadgetSail contacts the seller and informs them of a revised offer amount. If the seller decides to decline the offer, GadgetSail will return the item free of charge if the shipping cost of under $5. Return shipping costing over $5 is paid by the seller. If we do not hear back from the seller within five business days, GadgetSail will automatically issue payment for the adjusted amount.

Our customers expect a fair and honest quote from us and we expect honesty and accuracy in how our customers evaluate their items. The company reserves the right at all times to determine whether an abuse to our system and services has been made for any reason. If we determine an abuse to our system has occurred, we will not provide free return shipping. Any customer whose sale has been deemed as abuse will be responsible for the cost of having their item returned to them. As with all sales, only those items that have an error in submission will be eligible to be returned. Abuse of our system may include, but is not limited to: a significant change in the condition of an item, submitting an item as a clearly different model, or submitting an item as a working item when it is clearly broken.

How long does it take to get paid?

Items will be inspected within 48 hours from when they are received and payment will be issued within 48 hours after your item has been inspected. Please note if there are multiple items in an order payment will be issued once the last item has been inspected. As a small company, we strive to provide high levels of customer service and typically try to beat our payout timetable by sending payment within 24 hours of receiving an item.

Personal Information Related Questions

What happens to personal data on my electronics?

All electronics will be wiped clean of personal information upon arrival at our facilities. We factory reset all smartphones and memory cards, which removes and erases all personal information with software that follows the Department of Defense guidelines.