Using GadgetSail is easy and intuitive
We've designed GadgetSail with you in mind. To facilitate the easiest possible sale of your used, new and even broken electronics
Find your item on our website by choosing a small series of options that will accurately identify the device you have to sell. If the item is not on our website, contact us using the form provided on our product page or by emailing us email@example.com
If you like our offer, accept it and begin the checkout process. This will also tell us how you would like to be paid. We currently make payments using Check, PayPal or Amazon.com gift card. Shipping to send your item in is free and we provide you with the shipping label! We'll even send you a box for qualified offers (small electronics over $20.00). Our offer is good for 14 days but the faster you send it in, the quicker you'll get paid!
Once we receive your item(s), a GadgetSail representative will check out the contents and make payment as soon as possible.
One thing to remember is that what you send in must match the condition you selected online, if it doesn't, you will be given a revised offer. You'll have the option to decline the new offer during a hold window of 5 days. If you decline the offer we'll send your item back to you and pay for the shipping for small items (under $5 shipping cost)
The best time to get the highest quote is now. All consumer electronics depreciate over time, and depreciation can be accelerated during the launch of new devices. GadgetSail quotes are good for 14 days from the time an offer is made so lock one in now.
There is no cost for accepting and offer with us. We pay for shipping, and if we send you a box but you decide to cancel your order, there is no charge!
You are under no obligation to send the item to us, and if you decide not to, there are never any penalties! Should you decide not to send in your phone, your transaction will automatically cancel within 30 days from the day it was created. There is no need for you do to anything. All we ask is that you recycle any unused shipping kits we have sent to you.
GadgetSail does not purchase items that have been reported as lost or stolen.
We verify with carriers, law enforcement and insurance companies to identify whether a device has been reported either lost or stolen.
We also regularly assist law enforcement in the investigation of stolen property. We record the device's electronic serial number for each item we receive, so we can provide a trail for items under inquiry.
As part of our online trade-in process, each of our customers are required to contractually confirm the device is in fact theirs to sell and has not been reported as lost or stolen. We also remind customers at several points in the process that we do not accept items that have been reported lost or stolen.
If we receive devices that are reported lost or stolen, we can not return them and they will be assesed no value
GadgetSail does not purchase items that are activation locked.
As part of our online trade-in process, each of our customers are required to contractually confirm the device is in fact theirs to sell which includes the ability to remove activation lock information. We also remind customers at several points in the process that we do not accept items that are reactivation locked.
If we receive devices that are activation locked and we can not remove the lock, we can not return them and they will be assesed no value
Quotes from GadgetSail are good as long as your item(s) are shipped within 14 days. If your quote expires and you still want to sell your item(s), simply return to the site to get a new quote.
Email firstname.lastname@example.org with details about your device and we will determine if it is eligible for an offer.
To ensure the fastest possible processing and payment for your device, please review the checklist below before sending your device to GadgetSail.
The following are requirements:
The following are recommendations:
Please note that we do not accept devices that have been reported lost or stolen.
Offers are only valid for 14 days. Devices shipped after this date may receive a revised offer.
To deactivate your phone or other device, you must contact your wireless service provider and clear any issues that are causing your device to remain active.
An ESN is an Electronic Serial Number. An ESN may be active for the following reasons:
If you have found a device that you previously reported lost or stolen, you can sometimes have your carrier return it to clean status by calling them
Prior to our inspection, we will check to ensure that the ESN has been deactivated. If the ESN is not clear for activation, we will notify you via email and hold the item for 5 days. We will ask you contact your wireless service provider and clear any issues that are causing your item's ESN to be active so that we can complete the evaluation process.
If the hold period expires without seller resolution, we will issue a revised value for your phone in "parts only" condition. The seller will have another 5 days to decide if you would like to accept or decline the revised offer. If the seller decides to decline the offer, GadgetSail will return the item free of charge if the shipping cost of under $5. Return shipping costing over $5 is paid by the seller. If we do not hear back from the seller within five business days, GadgetSail will automatically issue payment for the adjusted amount or recycle the phone for the seller.
The status of Verizon phones can now be checked through Verizon Bring Your Own Device page.
We have shipped thousands of packages through the USPS system and found that following our safe packaging guidelines resulted in never having an item arrive materially different than sent condiiton. If you are still worried, send us an email email@example.com and we will provide you with rate information.
If you happen to forget to remove your SIM card and your device is received with one intact, we destroy them to protect your privacy.
“Find My iPhone”, otherwise known as the iCloud lock, is a feature for iPhone, iPad, and iPod Touch that can help locate your device if lost, but can also block activation by a new owner. Because of this, we cannot offer full trade-in value for devices with “Find My iPhone” enabled. To ensure a fast and hassle-free process, please be sure to turn off “Find My iPhone” before sending your device to us.
To deactivate the iCloud lock from an iOS device or Mac follow these instructions:
For more information on this process please visit this Apple Support Article for detailed instructions on how to remove your iCloud.
Please contact use at firstname.lastname@example.org if you forgot to remove your iCloud lock before sending the device in.
Only some models of Samsung electronic devices currently employ the Samsung Reactivation Lock
If you have previously activated the Samsung Reactivation Lock on a Samsung Galaxy S4, S5, S6, Note 4, Nexus 6 or Nexus 9, please follow this link Ting Samsung Support Article for help on removing the lock
Please contact use at email@example.com if you forgot to remove your Samsung Reactivation Lock before sending the device in.
You should receive shipping instrutions in the follow on email but they are repeated here for reference
Drop the package at your closest USPS location or schedule a pickup.
Find your closest USPS location USPS Locator and drop off your package there or schedule a pickup if you are available during the day USPS Pickup Scheduler. Please note if you choose to drop your package in a USPS Dropbox and the package is not scanned by USPS, GadgetSail cannot be held liable for lost or stolen packages before it reaches our destination. To ensure all packages are tracked we recommend dropping off at a USPS location and obtaining a receipt.
Upon receipt of your electronics in our processing center, our specially trained technicians will complete a functional inspection of your product(s). Most of the products we inspect match exactly what was quoted online. In these cases where the quoted value matches the inspected value, we send you an email letting you know, then issue payment in the form you selected. However, at times mistakes can be made by customers when identifying and grading their device. The most common mistake is when a customer submits an item as an incorrect generation or model (for example, an iPhone 4 versus an iPhone 4s). If we determine that the item received is an incorrect model or is in a different condition, we will adjust the inspected value to reflect the inspected model and/or condition.
Please note that if you send in accessories with your device they are immediately recycled upon receipt and cannot be returned.
Any item that matches the original quote or greater cannot be returned to you, and in the case of sales with multiple items we will only return the items that have been re-priced.
Re-pricing occurs when there is a discrepancy between what is specified and the product received. GadgetSail contacts the seller and informs them of a revised offer amount. If the seller decides to decline the offer, GadgetSail will return the item free of charge if the shipping cost of under $5. Return shipping costing over $5 is paid by the seller. If we do not hear back from the seller within five business days, GadgetSail will automatically issue payment for the adjusted amount.
Our customers expect a fair and honest quote from us and we expect honesty and accuracy in how our customers evaluate their items. The company reserves the right at all times to determine whether an abuse to our system and services has been made for any reason. If we determine an abuse to our system has occurred, we will not provide free return shipping. Any customer whose sale has been deemed as abuse will be responsible for the cost of having their item returned to them. As with all sales, only those items that have an error in submission will be eligible to be returned. Abuse of our system may include, but is not limited to: a significant change in the condition of an item, submitting an item as a clearly different model, or submitting an item as a working item when it is clearly broken.
Items will be inspected within 48 hours from when they are received and payment will be issued within 48 hours after your item has been inspected. Please note if there are multiple items in an order payment will be issued once the last item has been inspected. As a small company, we strive to provide high levels of customer service and typically try to beat our payout timetable by sending payment within 24 hours of receiving an item.
While we are sorry to hear you do not want to complete your offer, simply email us at firstname.lastname@example.org include your offer number that you want to cancel.
All electronics will be wiped clean of personal information upon arrival at our facilities. We factory reset all smartphones and memory cards, which removes and erases all personal information with software that follows the Department of Defense guidelines.